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Gmail Account No Longer Active

Israel1
Great Neighbour / Super Voisin

My email account that I use to login has been deactivated, and it's saying it's sending a verification to my email address, but I can't access it. Can I switch my email to an active email address?

2 REPLIES 2

BKNS27
Mayor / Maire

@Israel1 

If your account is still Active, you can still use your old email address and password then have the 2FA code sent by text.

Only with the help of a CS_Agent can change the email address on your account.

Outdoorsman
Mayor / Maire

@Israel1 

Hi to change/reset account email you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

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