Getting "you don't have long distance add-on" while calling local number

[ranchero76]

I'm new to PM, still learning. I'm on $30 plan - Unlimited Province-wide Talk.

 Today I've tried to call local Vancouver number (778), but got "you don't have long distance add-on" message. Guy I've tried to call to is on Freedom mobile, he was also here, locally. What's up with that?

[phcolbert]

Did it really take 2 days?

[Anonymous]

@ranchero76, Thanks for following up.  So often, people ask a question, get some info, and then we don't know what happened.

[ranchero76 · Accepted solution]

Just little follow up - moderators took care of this issue (forwarded it to tech). So far my experience with PM very positive - great community and support.

[ranchero76]

I've sent question to the mods, we'll see what they will say.

[kav2001c]

There are many but here are 2 from Ontario with same issues

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Call-to-local-Freedom-Mobile-number-gives-...

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-Problems/m-p/165960#M30505

You can always ask Mods to just give you a Long Distance add-on while issue is being solved if it is a long wait

[kav2001c]

This issue has been asked and answered many times

@ranchero76 for some reason whenever Freedom gets a new block of numbers the people on Provincial Public plans can not call them

In old days it took a LONG time to fix (90+days) but today resolved very quickly

It is weird it seems to only effect Freedom and the conspiracy theorist whispers about it but it is what it is

Send your number and number you are dialing to mods

You can also test this is an issue by dialing any other number in same exchange

eg 416-555-0001

                  -0002

                  -0003 

etc

[will13am]

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wrote:

@ranchero76, I'm not sure if you're calling what is a long distance number that happens to be geographically 'local' to you, or if you're calling from one area code to another.

Can you answer these quick qquestion, so I can understand the situation?

1.  You've said you have a province wide calling plan.  What province are you in currently, and what province is your phone number from?

2.  Your friend on Freedom mobile with the (778) area code.  You mention they are 'here local'.. where is "here" ?

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I would venture a guess that OP probably has a legacy 604 number.  778 is a newer area code for the lower mainland, although it is well aged by now.  Where the friend is located at the time of the call is not important, just the area code of the phone number.  The location of the friend and impact to the call is on the Freedom end. 

This service has had some odd ball issues with area codes.  I had problems with toll free area codes when I first started using this service.  I am not sure if anything was done to my account, things just started working on its own. 

[stonechucker]

@ranchero76, I'm not sure if you're calling what is a long distance number that happens to be geographically 'local' to you, or if you're calling from one area code to another.

Can you answer these quick qquestion, so I can understand the situation?

1.  You've said you have a province wide calling plan.  What province are you in currently, and what province is your phone number from?

2.  Your friend on Freedom mobile with the (778) area code.  You mention they are 'here local'.. where is "here" ?

[Jorno]

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wrote:

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What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

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As per this reply in a recent discussion, the official moderator hours (in Eastern Time) are

- Monday to Friday 9am to 9pm

- Saturday and Sunday 9am to 7pm

[ranchero76]

Thanks,  will try.

[NDesai]

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@ranchero76wrote:

I've tried both ways - with and without 1 - same result

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In that case, you will need to send a private message to the Moderator_Team with your account info so they can take a look at your accoutn and see why you are unable to make calls to some numbers.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

[ranchero76]

I've tried both ways - with and without 1 - same result

[NDesai]

Try dialing 1 in front of the number you are trying to reach.