Getting charged after unsubscribing

[RAMRAMRAM]

I unsubscribed from my Public Mobile account on May 9.  I was not able to remove my credit card info at that time. The system does not allow it.

When I looked at my credit card statement I was charged again on the renewal date of June 6.

Has this happened to anyone else?

[Liqian]

Same here. I was charged $5.95 in June after unsubscribed.

[computergeek541]

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@Meow wrote:

There are many Oracles at Community.

WHY don't you ALL initiate action to rename this 'subscribe'/'unsubscribe' process. It IS very confusing even for existing customers being here for a while.

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This isn't something that the oracles can change. These matters are decided by Public Mobile.

[Meow]

There are many Oracles at Community.

WHY don't you ALL initiate action to rename this 'subscribe'/'unsubscribe' process. It IS very confusing even for existing customers being here for a while.

[computergeek541]

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@RAMRAMRAM wrote:

The Credit card info has been removed now by an agent.

It is not right that when you unsubscribe a customer cannot at the same time, without the inconvenience of communicating with an agent through this portal.

When you unsubscribe your credit card info should be removed automatically.

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Public Mobile has very poorly named the process.  Unsubscribing, as Public Mobile calls it, has nothing to do with unsubscribing from the service.  It's only unsusbscribing/disabling the autopay process.

[RAMRAMRAM]

The Credit card info has been removed now by an agent.

It is not right that when you unsubscribe a customer cannot at the same time, without the inconvenience of communicating with an agent through this portal.

When you unsubscribe your credit card info should be removed automatically.

[RAMRAMRAM]

Hi Golfball

I have started this process.    Thanks, 

[golfball]

If what computergeek541 has suggested doesn't work you can also contact support by sending them a message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to keep an eye on your community inbox to see when they reply.

[computergeek541]

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@RAMRAMRAM wrote:

I unsubscribed from my Public Mobile account on May 9.  I was not able to remove my credit card info at that time. The system does not allow it.

When I looked at my credit card statement I was charged again on the renewal date of June 6.

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Please open a ticket using the chatbot to discuss this with a Public Mobile customer support agents.  The agents can also remove the credit card.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html