Get refund

[Eddlyn]

Hi, i just replaced my simcard because its not working, can i refund my payment for buying a new sim card, because the person who sell me the simcard told me that i can refund my payment.

Thanks you,

[hTideGnow]

hi @Eddlyn where you bought it from?  they usually willing to reimburse if you have a proper receipt 

try ask PM support agent, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Yummy]

There is no refund on activated SIM cards.

But you never know... open a ticket and explain your situation to agent.

[funpig1]

@Eddlyn 

It does not hurt to try. You would need to take it up with a customer agent. Try to message them with the chatbot. If that doesn't work, use the following link: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437