09-11-2018 08:51 AM - edited 01-05-2022 01:44 AM
I am wondering if it is possible to get my old number back because I didnt continue the service with PM in June(due to travel). My number was lost. If I want to start using PM again, is it possible to get the old number back? afaik, the number is not in service yet.
Thank you.
09-12-2018 01:22 PM - edited 09-12-2018 01:24 PM
thanks! ima contact a mod
09-11-2018 10:54 AM
@Dunkman wrote:It is good to know that the number is in Telus database. When you activate your public mobile number (with new SIM card), you can request new number and keep searching the database and hopefully, you will find your old number.
If I remember correctly, it shows about 4-5 numbers per screen, but you can refresh screens and keep searching. NOt sure if the website will time you out if you search for too long.... worth a shot.....
There is also an option when you select your number to customize the last 4 digits. If you try that, it should narrow down your search
09-11-2018 10:14 AM
@Dennis123 wrote:its actually ported from Speakout few years ago. Since speakout belongs to Rogers, I ask Rogers on live chat. They checked the number and said the number is still on Telus (which means PM i guess)
Your PM account has not been canceled yet. Cancel number will be back to Rogers.
Double check by login your account. If it is suspended, send a private message to moderator to reactivate your account.
Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount
Community Moderators are available from:
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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-11-2018 09:42 AM
It is good to know that the number is in Telus database. When you activate your public mobile number (with new SIM card), you can request new number and keep searching the database and hopefully, you will find your old number.
If I remember correctly, it shows about 4-5 numbers per screen, but you can refresh screens and keep searching. NOt sure if the website will time you out if you search for too long.... worth a shot.....
09-11-2018 09:31 AM - edited 09-11-2018 09:31 AM
it passed the 90 days. they deleted my account on that.
it happened like this
since I wasnt in Canada for a long time, I decided to pay the service on the exact 90th day after I didnt pay. I thought the deadline would be like 11:59pm on the 90th day but it wasnt like that, so they deleted my account and everything.
I only want my old number back:( please help
09-11-2018 09:27 AM
its actually ported from Speakout few years ago. Since speakout belongs to Rogers, I ask Rogers on live chat. They checked the number and said the number is still on Telus (which means PM i guess)
09-11-2018 09:26 AM
@Dennis123has it been 90 days since your service ended? if it has been less than 90 days you could loginto your old account and reactivate the number.
09-11-2018 09:22 AM
This site can be used to check number ownership.
09-11-2018 09:18 AM
@Dennis123, was the number originally assigned via Public Mobile, or was it ported in from another carrier? If it was from another carrier, you'd have to start there.
If it was PM, then if it's available, during activation of your sim, you can search for the number. Please note, this is the only time in the process that you can request a specific number.
09-11-2018 09:07 AM
Maybe. Good question
To resolve this issue you will need to send a private message to the moderator team. They are available 7 day/weeks but not 24/7. Click this: message to moderators to send a private message to the moderators.
Include your name, PM phone number, account number, 4-digit PIN and a brief description of the problem.