I am needing to pay my bill to restore my service, however, my account page does not appear after being signed in it simply give an error message. I need to pay my bill. This very frustrating..
If using the previous suggestions of using hte Public Mobile app don't let you into your account please use the 611 automatied service to make payment.
I am needing to pay my bill to restore my service, however, my account page does not appear after being signed in it simply give an error message. I need to pay my bill. This very frustrating..
My service has been completely gone all day and I can't sign in to my account to check my subscription. I realise many are having trouble getting in but I'm wondering does everyone also have no service at all.
The smartphone app has remained unaffected for some customers. Please try logging in through there.
My service has been completely gone all day and I can't sign in to my account to check my subscription. I realise many are having trouble getting in but I'm wondering does everyone also have no service at all.
{"message":"Unauthorized"} error on 20+ login attempts over 7 hrs as of 9:58 thursday Standard Pacific time, tried different browsers, incognito, also tried the app, ALL get the same failed message. really poor service,
@MGreen96 Website is down right now , but we can still log into the PM app instead .
This has been an ongoing issue for at least 8 hours now! You’d think someone that works for Public Mobile would post an announcement to acknowledge it with an estimated time frame when it will be fixed! Especially since theres been numerous post from Customers that can’t access their accounts on the website!
@MGreen96 Website is down right now , but we can still log into the PM app instead . But if you need support and chat bot not working you can send direct message
Neither my wife nor I can log getting the "message:" unauthorized JSON error whenever we try to get to the myaccount page. Attempting to create a support ticket gives the same error page and I can't figure out how/if the chatbot can either log a ticket for me or get me through to a human for help.
I have a code for the entry gate in my townhome complex and it worked fine until recently. Now, nothing happens when I press the the number to open the gate, it isn't connecting. All other aspects work fine for all phones in the house but say "check tel line" Anyone know how to fix this?
@Lilz Try and clear app cache and try again or uninstall it and reinstall it . But if you can wait till tomorrow the website should be working again . If not and you still can’t log in get support to help you
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always senddirectprivate message to support .
Thanks, the app has never worked for me, even switching phones. I just tried updating and all I get when I log in is the login screen refreshing. Months ago, the error was Forbidden A1.
hi @tyee actually if you prefer to use the web to activate, you can
you can use the web on your laptop and go as far as the payment step
once you are done with payment, you will download PM app and login and continue the activation there (phone number step). So with this approach, you don't have to enter credit card on the phone
@tyee You could get a vanilla pre paid credit card to activate . Then update it the card on website when it’s up and running again or buy payment vouchers from shoppers drug mart 7-11 shell gas and load them in your account *611 after your activated and never use your personal credit card at all
