Get 8.5 GB at 3G speed + 2 GB of US Data + UL Canada/US Talk & Text for $60!

[5FDR7]

When my wife sign up with PM on Sept 7 she selected the”Get 8.5 GB at 3G speed + 2 GB of US Data + UL. On Oct 7th the plan auto renewed. Looking at her plan details there is no mention to US roaming or 2 GB of US data. How do find out for certain if she still has the US features as she originally signed up for. It was our understanding that she would always be able to plan as long as she stayed with it. 

Any suggestions?  Who do we contact?

Thanks

Say hello to Summer ! We’ve got the perfect plan for anyone headed state-side this Summer. For a limited time only, effective July 19th, 2019, you could get 8.5 GB of Canada Wide data, plus 2 GB of US Data Roaming, and Unlimited US roaming/Canada US Talk & Text for $60/mo! 

[computergeek541]

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@5FDR7 wrote:

The plan did auto renew but there is no mention of the US roaming or 2GB of US data in the plan details. 

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Don't work about the plan discription. Others have mentioned this before. The plan that has 8.5GB of data for use in Canada and is priced at $60 is the correct one for roaming in the U.S.

There is a different $60 plan available now that doesn't including roaming, but that newer plan has 10GB of data.

[GR]

@5FDR7 the 2gb is the US data. I thought it said us data but maybe not. 

[5FDR7]

Hi GR,

I see 2GB & 8.5GB, both @ 3G speed but no mention of US data. 

[hairbag1]

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@5FDR7 wrote:

When my wife sign up with PM on Sept 7 she selected the”Get 8.5 GB at 3G speed + 2 GB of US Data + UL. On Oct 7th the plan auto renewed. Looking at her plan details there is no mention to US roaming or 2 GB of US data. How do find out for certain if she still has the US features as she originally signed up for. It was our understanding that she would always be able to plan as long as she stayed with it. 

Any suggestions?  Who do we contact?

Thanks

Say hello to Summer ! We’ve got the perfect plan for anyone headed state-side this Summer. For a limited time only, effective July 19th, 2019, you could get 8.5 GB of Canada Wide data, plus 2 GB of US Data Roaming, and Unlimited US roaming/Canada US Talk & Text for $60/mo! 

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As long as she didn't change plans, she will still have the US Roaming and data. Once in USA, she might have to manually select either of AT&T or T-mobile, whichever works best.

She'll have this plan as long as she keeps renewing it ...or until PM eliminates it altogeather (which rarely ever happens).

[GR]

@5FDR7 on your account overview page in add ons do you see the 2gb of us data next to the remaining of the 8.5gb on regular 3g data? 

[5FDR7]

The plan did auto renew but there is no mention of the US roaming or 2GB of US data in the plan details. 

[GinYVR]

@5FDR7If your plan autorenewed you should be fine. Your plan has less data than the new $60 plan, so you should be able to differentiate it.