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Friend has a strange login issue

Good Citizen / Bon Citoyen

So a friend of mine signed up for pm a few years ago, problem is she doesn't know which email she used to sign up with. Now when i tried to login for her its basically impossible. When i choose "forget email" it sends a code to her email which she has no idea which email they sent it to.

If she manages to sign up here and message the CS agent how can she convince them to give up the email address to her account? Is it possible to login with a phone number rather than email?


Mayor / Maire


use the link above and give Customer Support as much account info as she ph number, name on account, account number if she knows it, PM pin number if she knows it, when last renewal was, type of credit card on file...etc.

Deputy Mayor / Adjoint au Maire

@shabby - CS_Agent may be able to change email of ever safe (How to login to your account)

⬇️  Click the link for an Agent * ⬇️

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

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