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Automatic Top-Up, Loyalty Recognition Rewards and Refer-a-Friend not applied

klw055
Great Neighbour / Super Voisin

Today my credit card was automatically charged $15+tx instead of $10+tx that was supposed to be charged. The $2 Reward - AutoPay discount, the $2 Reward - Loyalty Recognition and $1 Reward - Refer-a-Friend are not applied like this Month.

Can someone help me to solve this issue?

Thanks!!!

3 REPLIES 3

Paul215
Model Citizen / Citoyen Modèle

@klw055 

This is because  of the new reward program. Now you pay your full bill and PM will give you points. When you have 15 points you can apply for a $15 credit on your next bill.

Edit: you can look at the more complete answer from Softeck

eddieO
Great Citizen / Super Citoyen

We're going to be seeing more and more of these similar type questions. PM has switched everyone to the new points system. Everyone will be paying the full amount up front and then PM will be awarding points, You get 5% points based on your plan every month and every 12 months PM will give you 10 loyalty points. Once you accumulate 15 points, you can redeem them for a $15 bill credit, so it won't be automatic. 

softech
Oracle
Oracle

@klw055 

you might have missed the announcement back in March about the rewards system change 

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
After renewal, PM will give you the points to your reward account within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

  • you will get the same friend referral, 1 point (= $1) for every referral every month.
  • Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
  • Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year 
  • You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

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