Porting from Fido to PM

[Shubh2023]

Hello everyone, 

I hope you guys have seen the new offer, where they are offering more data with US calling and data for many plans! So I told one more of my friend about this and he changed from Fido to Public.

I have helped him for the porting, but his number didn't get ported yet. He's been waiting to get ported since 9:30 p.m. yesterday!

I was wondering if it's a common scenario because many people are porting or what can be the thing and how long should we be waiting? I know when we get new offers, it takes time to get ported because many people might be going for it! So should I tell him to wait for one more day just to see if it works?

Thank you guys ☺️

[ssmandur]

Thanks for your help. I did figure out the message by the agent to whom I have replied and supplied the content of  my message submitted in this Forum. 

Thanks once again for being so helpful.

[Phil_Adelphus]

@ssmandur   Best thing is to send a private message to customer support, use this pre-addressed link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Watch for an agent to reply at the envelope icon top right of this page or, if no envelope, tap your avatar for Messages.

[ssmandur]

My number stands transferred from FIDO. But it seems process at PM is having some glitch. I am able to send and receive calls on Telus network as usual. But on Rogerts network it is shown as Likely Fraud, Otherwise, the is getting through well. On Bell network it gets through with some intervention at the receiving end. Perhaps, the porting process at PM is incomplete. About messages, they neither sent out nor received. While sending out it refers to iMessage settings required. When trying to set the number My number shows blank. I tried entering 'My Number' in Settings in my iPhone, it is not saving and shows blank again. I think the esim and my number are not linked at PM. I tried resetting my network settings multiple times without any success. Already raised ticket which I am unable to see in my account here. Please help.

[Shubh2023]

He's out for work so I guess I'll just meet him and then I will just tell him all of this in person

[Phil_Adelphus]

@Shubh2023   Then maybe take out the old sim and put the PM sim in and restart the phone.  Or does the old sim still work? Most carriers send an authorization text but not all do.  If the PM sim doesn't work then put the old sim back and phone the number given.

[Shubh2023]

He did not put the public sim in his phone yet. He's still using the same sim

[BKNS27]

@Shubh2023 

He should pop his old SIM back in the phone for the text. It should still work.

DM a CS_Agent to restart the porting process.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

There is a number for the porting he can call. I will DM you the number so tap your avatar top right then Messages.

[Shubh2023]

Thank you so much for this long explanation and as mentioned by others, I guess he did not receive that message or maybe he did not see it

So what should be the next steps if he didn't receive the message yet to allow the request to go to public mobile?

[Shubh2023]

I don't think he received that message yesterday because I was with him for the first half an hour but usually within the first half an hour, you can get the message

[BKNS27 · Accepted solution]

@Shubh2023 

Here are the steps for porting from another carrier:

The steps must be followed in exact order if you are porting your number over to PM:

• Make sure your old SIM is active so don’t cancel serviced with them.
• Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telusee/Koodo store ($10.00).
• Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
• Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
• Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
• Power off the phone once porting is completed then switch to PM SIM and power on your phone.

If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

[Phil_Adelphus]

@Shubh2023   The common problem with porting is people not leaving the old provider's sim in their phone to receive the authorization request and/or not replying YES to the text within 90 minutes of receiving it.   If that's what happened the port will need to be re-initiated. Once the old sim stops working then put the PM sim in the phone and restart it but it may take a little while before it works.

[Shubh2023]

Awesome. That is very kind of you to do so!

Have a good one!

[Handy1]

@Shubh2023  I’ll send. You the porting team number private message they can give you status update on the port request or re trigger it if needed