Free gift of 500 minutes international call unavailable
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12-05-2021 03:33 PM - edited 01-04-2022 05:02 AM
Hi Colleague,
Please check my access to the above free gift. I made an international call today, and the message prompted “Sorry, Your purchased minutes have been used up”. How can it be after my response to YES to the offer a few days ago. Please honour this bonus with a reset to my phone.
Thanks,
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12-05-2021 03:42 PM - edited 12-05-2021 03:48 PM
To call from Canada, dial: 011 - xx - Area Code
and do Rebooting your phone ,This is quick and simple,to refreshing your network,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
if you getting the holiday gift,
- International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela
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12-05-2021 03:41 PM
Also, in the usage record, I still have 0/500 international call minutes.
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12-05-2021 03:37 PM
Yes, I checked my account and it was added in bonus.
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12-05-2021 03:34 PM
@Lamjo7 you replied yes to the bonus. Did you login to My Account and confirm the bonus data and long distance minutes were both added?
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