Former username and pin couldn't log on,and can't receive 6-digit Security Code

[Global]

What's wrong with it?I've submitted a ticket.Hope PM keep my account and number.

[Global]

Thanks.I would like my friend to help me try.The time was tight.CS was busy.

[dust2dust]

If dialing 611 from the phone with the Public sim in doesn't work and dialing 18554public gives an invalid number then you left it too long.

I've read stories here of people getting their number back after this point but you'll need a new sim and start over with a new account. If you had a balance? Gone. If you were on rewards? Gone. You would be restarting on points.

[Global]

number not exist,probably it was deactive and I couldn't log on nor receive the code via email.Last Friday,I could receive the code,this weekend failed for times.

[Global]

Probably I have to resume the service.And hope cs help me solve it.

[Global]

sad.the number did not exist.Strange.

[esjliv]

You can pay by credit card through 611 if you have you already registered @Global . Does 611 tell you anything about account status?

[Global]

Is it ok for my friend to call 611 to recharge the fee for me to activate ?

[Global]

coud do that via phone to pay by credit card instead?

[Global]

No goog.I did not change my usename and pin,but couldn't log on.Strange.

[Global]

heading to the ticket and private message instead.

[Global]

I still wait the reply from the live agent.It seems they are quite busy.

[dust2dust]

This is very tight. And maybe the dates are lying. So again, what recording do you get with 611?

[Global]

already sent the private message,still wait the response.

[esjliv · Accepted solution]

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@Global wrote:

What's wrong with it?I've submitted a ticket.Hope PM keep my account and number.

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Like it will be the 90th day tomorrow! oooh, that close @Global .

Repoke the CSA/ticket you opened to request a response asap.

[Global]

still wait

[Global]

Not closed till Sept19

[RossN]

@Global hi if you submitted a ticket already check your community envelope top right corner for a reply 

[dust2dust]

What recording do you get when you dial 611? (with the Public sim in a known working phone)

If you haven't paid in over 4 months then the account gets fully deactivated. You waste the sim and lose your number and anything else in the account.

[esjliv]

@Global - If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.

If Active, or Active with 90 days and if the account is currently in Suspended status you can look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

[computergeek541]

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@Global wrote:

What's wrong with it?I've submitted a ticket.Hope PM keep my account and number.

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Former username?  A closed account can no longer be accessed.