Forgot my login id and password for online login

[bajwajag]

Hi i dont remember my login id and password, how i can get my id and password to recharge my number online

Please reply

[Anonymous]

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@bajwajag wrote:

my number is active and working

getting recharge ever month

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@bajwajag 

so why not to Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

[bajwajag]

my number is active and working

getting recharge ever month

[softech]

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@bajwajag wrote:

My number is active getting ..

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is your number is active and you have no service issue at the moment?

But you still need to get into the My Account?  did you open a ticket with PM as advised above ?

[esjliv]

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@bajwajag wrote:

My number is active getting ..

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@bajwajag i don't understand you comment, can you explain?

[bajwajag]

My number is active getting ..

[esjliv]

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@bajwajag wrote:

Hi i dont remember my login id and password, how i can get my id and password to recharge my number online

Please reply

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@bajwajag  - how long have you been in non-pay status for?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[t_p · Accepted solution]

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@bajwajag wrote:

Hi i dont remember my login id and password, how i can get my id and password to recharge my number online

Please reply

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@bajwajag 

If you can't remember any of your credentials, you'll need to ask CS for help:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

After sending the message, watch your community inbox for their reply.

[BKNS27]

@bajwajag 

Just click forgot password. Your Username ID would be your email address. Otherwise, create a ticket for the CS Agent to help you.

[pkaraa]

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@bajwajag wrote:

Hi i dont remember my login id and password, how i can get my id and password to recharge my number online

Please reply

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Bajwa saab 

Try to use 'forgot password' and put all the possible emails to get the reset password link.

Else open a ticket with support agents by clicking the blurb on the bottom right and they ll help you after authorizing.

[Anonymous]

@bajwajag 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..