01-27-2024 08:08 AM
Cant access my account, web or app.
I get forbidden a1 message....and at each login i get a code even if i click this is a trusted device!
Solved! Go to Solution.
01-27-2024 10:17 AM
I think you should be ok to log in now. I was able to log in and things seem to be working as expected again.
01-27-2024 08:30 AM
New information from announcement section re accessing self-serve site:
Access Issues with My Account, My Rewards, and Mob... - Community (publicmobile.ca)
01-27-2024 08:30 AM
@Zevenmore yes, turn out I cannot login either :(. Look like unscheduled system maintenance going out
01-27-2024 08:29 AM
When is the last time you've logged into self serve, @Zevenmore
Have you created an Eversafe ID yet?
Try clearing system cache and cookies, then opening an incognito or private tab try logging in again from the web site.
01-27-2024 08:15 AM - edited 01-27-2024 08:18 AM
Please try using a browser with Incognito mode to log in again and trdt. If you still getting A1 Forbidden error, please open a ticket with PM Support:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will respond with a message there.
For the trusted devices issue, are you on iOS? And are you using an app or a browser? If you are using a browser, which browser do you have? Some browsers have the option to clear cache on exit and this is where the problem, disable it or try using another browser