Forbidden A1

[joseph88]

Hello, I signed up under the email **@***  and paid for the plan $34/month (5GB) from last night and the account couldn't be active. It keeps saying Forbidden A1 on a black screen. However, it shows that they charged the money and they can't transfer my number to this account. I need help ASAP to solve the problem. Thank you.

[softech]

@joseph88 you have no service with your PM sim?? 

did you use the app to subscribe?? do you get to step 6 or just at Step 4 the payment step??

Either way, I think you need to engage PM support as advised above 

[joseph88]

Yes, I've just checked. It can be ported.

[Chalupa_Batman]

Hi @joseph88 

Just to add. Check this link to see if your number can be ported.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Restart the app and try logging in to see where you stand. At what point did it give you the A1 error?

[joseph88]

Even with Incognito mode, I still couldn't log in. 

[Handy1]

@joseph88  Please submit ticket with support to further assist you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@joseph88 can you login using Incognito mode??

if not, please engage support for further assistance

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there