Forbidden A1

[Mosen]

My account is suspended since I lost my credit card and payment from my credit was not successful, then I tried to open my account and change my pre-authorization credit card payment! I cannot open it and it gives me error “Forbidden A1” and calling 611 doesn’t work for me as it is required account 4 digits pin code, and I don’t know what is that?

anyone can help me how to activate my account?

[Priority]

Use the Website, and follow this Link. Even if you don't have the option on your Account to set an account PIN, you can through this link.

https://myaccount.publicmobile.ca/en/account/reset/pin

[Dave1986]

Exact same thing happened to me ... I don't recall making a code ? PLEASE HELP !

[LitlLdy]

@Mosen , I’m able to sign in to My Account & Public Mobile app as of Tuesday, August 15, 3:30am (ADT)! So they are working again. 🙂

[LitlLdy]

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@hairbag1 wrote:

@Mosen 

get payment vouchers at Shell or Walmart, then dial 611 to add them to your account and Reactivate it. Deal with credit card issue when website stabilizes.

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@Mosen, you can use @hairbag1 suggestion without needing your pin #. You can also purchase a voucher online using “MuskBird” which is what I use sometimes.

Edit: Also, sent CS_Agent a private message sometime to get your pin # reset to one you can remember then make a note of it. 
I was not done typing when a message popped up to provide my feedback on my experience on here! 🙄

[Proxima]

forbidden AL means maintenance. or fixing bugs. But it will be back up soon.

[hairbag1 · Accepted solution]

@Mosen 

get payment vouchers at Shell or Walmart, then dial 611 to add them to your account and Reactivate it. Deal with credit card issue when website stabilizes.

[Priority]

Have you tried calling 611 @Mosen ?

[Chalupa_Batman]

The Website and App are currently down. Public Mobile is aware and are working on the problem. Hang tight.

Go to this link to read more info.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Sign-in-Issues/td-p/1034379