@darlicious@RossN Definitely a newish glitch. Think it was triggered when PM began allowing customers to use email addresses from Koodo accounts AND to reuse deactivated PM account usernames. 🤔
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
Oh.... Public Mobile is so glitchy that even though this is never supposed to happen you have managed to activate a second SIM card and account using the same login credentials as your original account. As a result the second account is hidden behind your original account and you cannot log into it because it has the same login credentials as the original account even though they are completely separate accounts.
You need a new email preferably not an email alias because that can cause its own problems then contact customer support to change your email on the second account that you had created you will then be able to log into it after resetting the password. Contact customer support you can use the links already provided by our community greeter @RossN .😁
@2Butterflies The second number would have needed a separate self serve account and different email, although you could use an email alias so that all emails come to your main email address. Your payments can be made with the same CC and that's what you've been doing.
You'll need to submit a ticket using the links provided earlier to activate the self serve account for the second number.
I originally I set up an account for myself, then through my account, using my visa, I added another SIM card. Payments are going through, but for some reason, I don’t see it when I sign in to my account
