Failing to port in from Zoomer

[Imnotrobot]

Submitted ticket. Can you please help as I got sms that my number failed to port in. It has passed 2 hours already.

[softech]

@Imnotrobot 

your Zoomer sim card still works this morning?  did you call Zoomer if they got the porting request?

again, you should provide PM the Zoomer's account number as IMEI tends to have problems

There is a number to call to talk to live support and you can provide them the Zoomer account number,  they can then re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

did you check with Zoomer

[Imnotrobot]

Provided IMEI number of my current iPhone in which Zoomer sim is inserted.

Not sure why this is failing. 

[softech]

@Imnotrobot 

how you requested porting in from Zoomer?  did you provide the IMEI or the Zoomer account number?

If you have submitted the number correctly, what to understand is that process when porting from Zoomer might be different than usual.     Zoomer does not send a text asking you to consent to the transfer, nor does it send a text to confirm that the transfer is complete.  Only way to confirm the transfer was complete is to log into Zoomer and the phone number will be shown as "inactive", also, the zoomer sim card will no longer work

And can you make outgoing calls on your PM sim card?  Is incoming calls still not work? Try reboot the phone and test again

[Neil11]

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437