02-26-2019 02:57 PM - edited 01-05-2022 03:30 AM
Hi all,
I am a new client to Public Mobile. Just renewed my husband's plan last week, but mine could not be renewed no matter what ! So it's passed SEVERAL DAYS that I have PAID for the service renewal but have NOT BEEN ABLE TO USE IT !!!
By looking at this forum, It seems like it is a WELL KNOWN PROBLEM with public mobile and YET, the company has NEVER taken any steps to FIX this! All I see here is WORKAROUNDS to fix the problem, like adding the extra $1 into the account and also forcing the services to stop by reporting as stolen and then restarting it. I did it all and several times ! Still have NO SERVICE !
I hope Public Mobile can assist me and fix it ASAP. No more workarounds !
Hope a moderator will see this complaint soon!
Kerstin
02-26-2019 05:18 PM
Can anyone else on public mobile work on this issue ?
02-26-2019 05:05 PM
@kerstin nothing can be done here ..with customer like you..sorry you have to wait..
02-26-2019 05:01 PM
@Andu_S , I am still waiting for your private responses. I have provided my IMEI over an hour ago and never got a message even confirming you received. Please, what is the status of this issue??? Is this being worked on at all ?
02-26-2019 03:48 PM
Thank you, we will continue the discussion privately.
02-26-2019 03:37 PM
@Andu_S , I have sent my imei in a private message to you.
02-26-2019 03:37 PM
@Andu_S, please take the conversation to Private messages. You're posting in the public forum. This is a privacy concern, and you shouldn't be doing this.
02-26-2019 03:30 PM
@Andu_S? will you be able to assist?
02-26-2019 03:30 PM
Can you please dial from your phone*#06# and provide me the IMEI number?
The number will appear as a simple text message.
02-26-2019 03:23 PM
What's going on ?
I did what you guys asked me to do....
02-26-2019 03:10 PM
Thanks for the quick response. I just did the identity verification.