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FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

kerstin
Good Citizen / Bon Citoyen

Hi all, 

 

I am a new client to Public Mobile. Just renewed my husband's plan last week, but mine could not be renewed no matter what ! So it's passed SEVERAL DAYS that I have PAID for the service renewal but have NOT BEEN ABLE TO USE IT !!!

By looking at this forum, It seems like it is a WELL KNOWN PROBLEM with public mobile and YET, the company has NEVER taken any steps to FIX this!  All I see here is WORKAROUNDS to fix the problem, like adding the extra $1 into the account and also forcing the services to stop by reporting as stolen and then restarting it.   I did it all and several times !  Still have NO SERVICE ! 

 

I hope Public Mobile can assist me and fix it ASAP. No more workarounds !

 

Hope a moderator will see this complaint soon!

 

Kerstin

 

10 REPLIES 10

kerstin
Good Citizen / Bon Citoyen

Can anyone else on public mobile work on this issue ?  

@kerstin nothing can be done here ..with customer like you..sorry you have to wait..Smiley Frustrated

kerstin
Good Citizen / Bon Citoyen

@Andu_S , I am still waiting for your private responses. I have provided my IMEI over an hour ago and never got a message even confirming you received. Please, what is the status of this issue??? Is this being worked on at all ?

Andu_S
Customer Support Agent

Thank you, we will continue the discussion privately.

kerstin
Good Citizen / Bon Citoyen

@Andu_S , I have sent my imei in a private message to you.

@Andu_S, please take the conversation to Private messages.   You're posting in the public forum.  This is a privacy concern, and you shouldn't be doing this.

kerstin
Good Citizen / Bon Citoyen

@Andu_S?  will you be able to assist?

Andu_S
Customer Support Agent

Can you please dial from your phone*#06# and provide me the IMEI number?

 

The number will appear as a simple text message.

kerstin
Good Citizen / Bon Citoyen

What's going on ? 

I did what you guys asked me to do....

 

2019-02-26 17_21_49-Public Mobile - Customer Authentication.jpg

kerstin
Good Citizen / Bon Citoyen

Thanks for the quick response.  I just did the identity verification.

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