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Existing User Esim question

TT818
Great Neighbour / Super Voisin

I've observed that the PM has recently made eSIM available to existing users. Currently, I'm on a $15 plan and using the old reward program (I heard there is a new one for new users). I'm also using a physical SIM card in my iPhone 13. I'm interested in switching to eSIM but have a few questions:

  1. If I switch to eSIM, will it affect my current reward program? Like will my existing rewards, like loyalty pay, be reset? And holiday giveaway Data and minutes gone? 

  2. Will I be automatically switched to the new reward program? (I prefer to continue with the old one.)
  3. I understand that eSIM cannot be transferred to a new device. Does this mean that if I factory reset my phone, I'll need to purchase a new eSIM as well?

2 REPLIES 2

Handy1
Mayor / Maire

@TT818  You can charge to eSIM and change your plan and it won’t affect your old $ rewards they are tied to your account not your plan or sim type . But honey I’d prefer physical sim and won’t change to eSIM until I’m forced to because each time you change devices you will. Red to buy a new eSIM but with physical sim you just pop it out of the old phone and into the new phone 


@TT818 wrote:

I've observed that the PM has recently made eSIM available to existing users. Currently, I'm on a $15 plan and using the old reward program (I heard there is a new one for new users). I'm also using a physical SIM card in my iPhone 13. I'm interested in switching to eSIM but have a few questions:

  1. If I switch to eSIM, will it affect my current reward program? Like will my existing rewards, like loyalty pay, be reset? And holiday giveaway Data and minutes gone? 

  2. Will I be automatically switched to the new reward program? (I prefer to continue with the old one.)
  3. I understand that eSIM cannot be transferred to a new device. Does this mean that if I factory reset my phone, I'll need to purchase a new eSIM as well?


Changing to an eSIM doesn't change your rewards, nor does it change your plan.  As to whether the eSIM could be preserved after a factory reset , this depends on the software of the device.

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