Exceeded login attempts

[hollynw2011]

Hi all

I was trying to log in to update my billing information as it changed, but exceeded my log in attempts. Do I just have to wait an hour or so and try again or is there support that I have to contact in order to log in again?

thanks

[twlpc96]

My ticket is related to MyAccount and they admitted that it's their end. Lots of people here have the issue, it also includes AutoPay for some people. They're on it.

[hTideGnow]

@hollynw2011   if it is locked, you need to wait 3 hours

But you tried again?  what did it say?  maybe a screenshot?

[Meow]

Yes, you should wait at least 1h before attempting to log in again. Maybe you should try different browser and type credential accurately.

[MrSpock · Accepted solution]

@hollynw2011 No actually it is a three hour wait now when you login again try a different browser ,if you do need support you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH