Eversafe app login

[Jason197846]

Hopefully someone here who has been through this can assist as customer service has been no help so far. The moment I open the Public Mobile app to sign in, a white blank page comes up with eversafe.Telus.com and I cannot do anything else after that. It won’t even let me put my login info in. I have deleted the app many times, cleared cache and cookies, tried different default browsers, restarted my phone and nothing works. I can sign in online but I need the app to work so I can buy an eSIM to transfer to my new phone. It’s been a day and no one has been able to help me. I have an open ticket but they haven’t been able to help so far. 

[CSA_PM]

Thank you for the escalation! The customer is already in contact with an agent.

[Dunkman]

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@Jason197846 wrote:

It cannot be opened on both the old phone or the new phone, app is on both. 

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@Jason197846 

That is unusual then.  Might need to continue your messaging with customer service agent to see whether there is an issue on their backend for your account.  But, it is interesting that you can access your self service account via website. 

If you need service right away on your new phone, might need to purchase a physical SIM card for new phone. 

[Jason197846]

It cannot be opened on both the old phone or the new phone, app is on both. 

[Dunkman]

@Jason197846 

Are you having the issues with PM app on your new phone?  If having issues on the old phone, might want to try to download the app on the new phone (or any other phone) to see whether you can  login. 

[Jason197846]

Yes it has been cleared. Not sure what you mean by resolution. 

[slusagm]

and you cleared Safari's browser cache?

also, some had the issue because of the big font, try changing to higher resolutions 

[Jason197846]

iPhone 15 plus 

[slusagm]

what model of phone is that?

[Jason197846]

This has already been done and it does not work. I already also opened a ticket and they have not been able to help so far. 

[slusagm]

what phone do you have?  you already tried uninstalled and reinstall?

try one more thing, the login to the app actually has something to do with the browser.  So, uninstall the PM app first, then go to your default browser and clear browser cache.

Next, reboot phone and reinstall PM app and try

if that still does not give you the login page, check with PM and see what they suggest, 

 Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage