@Ashley13 wrote:
Just signed up and got an error that the eSIM wasn’t installed. I can’t seem to figure out how to get ahold of anyone.
@Ashley13 , sometimes we get that error but the eSIM still installs but just needs activated. I did the instructions below for mine. Please try it just incase it installed. If not send CS_Agent a message for help.
Reboot your phone.
In cellular settings make sure that ‘Turn On This Line’ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)
