Esim

[Twister]

@CS_Agent 
Asking for a friend, as she is unable to use her phone because it's on SOS.

 She purchased a plan and an esim.  Her phone showed it was esim compatible, but hours later she received a message that the esim was not compatible.  We've been trying to reach customer support to resolve the issue.

 She tried scanning the QR code but that didn't work either.  Help!

[BKNS27]

@Twister 

Strange that her iPhone 14 is not compatible. It should work.

Try going to her registered email on the account and scan the QR code from the email.

If that fails, contact a CS_Agent to further assistance.

[Handy1]

@Twister  Please submit ticket with support to help you fix 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Twister 

iPhone 14 should work with eSIM

the link was correct, it should allow to private message CS agent.    try the link again:
     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If still unable to write message to agent there, the click this link to CS agent's profile: @CS_Agent , then click the button Send a message and you can message them

[Twister]

Thanks for the info.  She has an iPhone 14?

I clicked on the link and it took me to private message but there was no option for me to write a message.

[softech]

@Twister 

what kind of phone she has?

Most phone with eSIM should be compatible. If it is just eSIM installation issue, PM support would be able to help.  It is is really incompatible, then your friend might have to get a physical sim card instead.  But message support to confirm first.  She can message them here :

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there