a week ago
- last edited
a week ago
by
computergeek541
I activated esim in wrong device so how can I deactivate and move to another device
a week ago
@Meow wrote:eSIM is not transferable. I believe PM offers free eSIM in case of failure but in your case it is replacement due to incorrect activation.
You can open a ticket and try to get replacement...
eSIMs are now transferrable to new phones. Just need to download App on the new phone. Login and purchase another eSIM. It should be free also. This policy changed several months ago.
https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs
a week ago
@softech wrote:
@Wayworn wrote:But how can one keep the same phone number on the e-sim on the new device?
you keep the same number because you are buying the new esim after you login to the PM.
Download the app on your new phone. Login with the same login credentials, Click Account from the bottom, then click Purchase SIM Card and select eSIM.
Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
Yes I get that - but just to make sure - when I instal the new e-sim will it automatically have the same previous phone number?
a week ago
eSIM is not transferable. I believe PM offers free eSIM in case of failure but in your case it is replacement due to incorrect activation.
You can open a ticket and try to get replacement...
a week ago - last edited a week ago
@Wayworn wrote:But how can one keep the same phone number on the e-sim on the new device?
you keep the same number because you are buying the new esim after you login to the PM.
Download the app on your new phone. Login with the same login credentials, Click Account from the bottom, then click Purchase SIM Card and select eSIM.
Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
a week ago
But how can one keep the same phone number on the e-sim on the new device?
a week ago
a week ago - last edited a week ago
@Its_daud , install the app on the other device, login to your account and purchase a new e-SIM.