06-22-2024 12:48 AM - last edited on 06-22-2024 02:04 AM by computergeek541
I activated esim in wrong device so how can I deactivate and move to another device
06-22-2024 11:14 AM
@Meow wrote:eSIM is not transferable. I believe PM offers free eSIM in case of failure but in your case it is replacement due to incorrect activation.
You can open a ticket and try to get replacement...
eSIMs are now transferrable to new phones. Just need to download App on the new phone. Login and purchase another eSIM. It should be free also. This policy changed several months ago.
https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs
06-22-2024 10:39 AM
eSIM is not transferable. I believe PM offers free eSIM in case of failure but in your case it is replacement due to incorrect activation.
You can open a ticket and try to get replacement...
06-22-2024 09:58 AM - edited 06-22-2024 09:58 AM
@Wayworn wrote:But how can one keep the same phone number on the e-sim on the new device?
you keep the same number because you are buying the new esim after you login to the PM.
Download the app on your new phone. Login with the same login credentials, Click Account from the bottom, then click Purchase SIM Card and select eSIM.
Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
06-22-2024 02:05 AM
06-22-2024 12:56 AM - edited 06-22-2024 12:57 AM
@Its_daud , install the app on the other device, login to your account and purchase a new e-SIM.