Error submitting ticket

[Sheena3455]

I keep getting an error when submitting a ticket.  It states to enter N/A if im using an eSIM and yet does not allow me to.  there is no phone number to speak to anyone.  my phone is now in limbo and I cant do anything with it.  Have data on public, and phone number still with old provider.  please contact me ASAP as I'm paying 2 providers because your page doesn't work, and public did not port the number over of which 
Im waiting for them to contact me.

[slusagm]

@Meow 

just tried to submit a ticket on the computer and it asked me for my SIM number like what OP experienced

[Meow]

I never had issues submitting a ticket. It never asked me for SIM number or similar. Just what the issue is.

Using computer, not phone...

[Phil_Adelphus · Accepted solution]

@Sheena3455   If you can't submit a ticket send a private message to support instead using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

But I will private message you a phone number for the porting team to try first, check your inbox in a minute or two.

[hTideGnow]

hi @Sheena3455 

use this link to message support, you don't have to fill in those thing with message

 submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437