Eneting my account

[Peymanfallah]

Hi there, I have issue with my account however I'm entering my user and pass but it said it's wrong how can I change it.

I forget my security question

Thanks

[pkaraa]

contact CSA or click the blurb on the bottom right to create the ticket.

[t_p]

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@Peymanfallah wrote:

Hi there, I have issue with my account however I'm entering my user and pass but it said it's wrong how can I change it.

I forget my security question

Thanks

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You don't need to remember the security question. They will ask the question and you'll provide the answer.

[Anonymous]

@Peymanfallah 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and try to Forgot your password Here link, and enter your email address,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

 and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[darlicious]

@Peymanfallah 

Try clearing your browser, open one tab only, use secret/incognito mode with Firefox, chrome, safari or edge work best and try logging in with your email and password again.

[Triguy · Accepted solution]

You would need to submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.