Email verification code not sent

[Canada983]

We bought an e sim, it was charged to my card, the verification email was not sent and now I'm in a loop of error pages and get get anywhere. Please help

[hTideGnow]

hi @Canada983 

check your phone with the old sim carrier sim card.  Before port is done , the text will still be sending to your old carrier sim

[CSA_PM]

Thank you for the escalation! The customer was assisted by an agent, and the issue was already resolved yesterday.

[hairbag1]

@Canada983 

use this link to message Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437