03-16-2023 07:19 PM
In the past I was able to send an email to 10digitPMnumber@msg.telus.com and I would receive it as a text message.
But it's not working anymore...
Did something change?
TIA.
Ben
05-16-2023 11:05 AM
Thank you... will try 🙂
05-16-2023 10:47 AM
@Vlad_Belina none of those working for you?
if you need to engage support for the refresh, here you are:
1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.
Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
05-16-2023 10:27 AM
What's the number to message the customer service?
03-16-2023 08:54 PM
@BenKayfetz wrote:I messaged customer service and they did a "refresh" of my account... That seems to have fix the issue!
I never use this method before, but I just tried it, it didn't work for me.
03-16-2023 08:45 PM
I messaged customer service and they did a "refresh" of my account... That seems to have fix the issue!
03-16-2023 08:42 PM
@softech wrote:@BenKayfetz it still works, are you sending plain text or with pictures?
try the different domains:
SMS domain:
@msg.telusmobility.com
@msg.telus.com
@msg.koodomobile.comMMS Domain:
@mms.mb.telus.com
@mms.koodomobile.com
@mms.telusmobility.com
I tried to use different email address and different domains to send email to my phone, it didn't work for me. My phone is iPhone 8 Plus.
03-16-2023 07:56 PM
@BenKayfetz It works fine for me
03-16-2023 07:51 PM
A recent customer was also asking about this. I tested things and they work for me too. So...
from the terms:
Your Public Mobile Services
What limits apply to my use of the Public Mobile service?
• You can only use Public Mobile services for your own individual use, with compatible devices and in compliance with the law. You also agree not to:
• Use the service in any way that requires excessive network capacity or that may adversely affect other Public Mobile customers or the service;
• Engage in any activity on the Public Mobile or partner networks that is seen as excessive or malicious, as solely determined by Public Mobile.
03-16-2023 07:44 PM
I just tried all 6, with just a couple of word in the subject and one word in the body... None of them worked. .
Through work I have a system that used to send a lot of emails to text. Maybe 10 a day on average. Could PM have blocked me for "over usage"?
03-16-2023 07:28 PM
Try one of these:
Send SMS from email
Recipient PM <number>
@msg.telus.com
@msg.telusmobility.com
@mms.mb.telus.com
@msg.koodomobile.com
@mms.koodomobile.com
@mms.telusmobility.com
03-16-2023 07:27 PM
@BenKayfetz it still works, are you sending plain text or with pictures?
try the different domains:
SMS domain:
@msg.telusmobility.com
@msg.telus.com
@msg.koodomobile.com
MMS Domain:
@mms.mb.telus.com
@mms.koodomobile.com
@mms.telusmobility.com