Email and overcharged account

[hleucka]

I cannot access my account because when I Signed up the lady made both mine and my son’s account on the same email so I have not been able to access my account since the day one I’m signing up with mobile! In August, I was double charged for my account $42

[Handy1]

@hleucka  Each account has to have its own email , you cannot have two accounts on one email . As for being over charged double check credit card . Is one charge just pending and the other has posted ? If so the pending charge should drop off . If both charges are posted engage support to straighten out and help you gain access to your account 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @hleucka 

try using Incognito/private/secret mode on your browser to login 

if same, please message support agent and they can sort out the login problem

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437