ESIM not installed

[DebBay]

I didn’t get a QR code for my eSIM upon sign up. How do I get this? I can’t complete the activation. 

[hTideGnow]

HI @DebBay 

check the Community inbox here, PM agent will reply you there.  Usually you will get a first response within 2 hours and the issue will be resolved after couple messages back and forth.

[DebBay]

Didn’t receive the QR code… I opened a ticket. 

[hTideGnow · Accepted solution]

HI @DebBay 

first check the phones Settings-> Cellular or sim manager to see if the Public Mobile esim is there

if not, check if you got a Welcome email from PM, the QR code is there

if not, then you can message support , and agent can help to send it to you again.  Message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437