On Yesterday 2022/11/11, I renewed my U.S. Roaming but by mistake renewed 10 day Talk ($8.) as well as 10 day Talk & Text ($15.). Since then all my incoming as well as outgoing calls are dropped within 3 minutes of the beginning of all calls. The drops are preceded by about 15 seconds of a loud double beep.
It seems to me that I've created a system conflict in my Public Mobile account by having duplicate U.S. Roaming 10 day Talk services.
Until this is resolved, I'm stuck with 02:30 - 3:00 minute calls!'
HELP! and Thank you.
Solved! Go to Solution.
I think I would go back to support. Which services do you want to use? Talk? Text? Data? I would ask them to reverse everything about roaming and then apply the features you want. There are just the two bundles. If you don't need data then there's no need to get roaming data.
If you were willing/able to provide images then we could see what all has transpired and what you have. But really, only support can actually fix it.
I wouldn't worry too much about notifications though. You're roaming. Things are already up in the air for talk as it is.
This is a new issue this morning (and I assume from yesterday afternoon as well) although I believe no one tried to call me yesterday after my original issue was resolved. Before CSA did the fix, incoming calls WERE making it to me.
re: Call Forwarding, I've never used it and don't even know how to activate it (but it sure acts like it).
Lastly, My notification sound for a New Voicemail message isn't working (though it does for incoming text messages.)
Was it working yesterday when it seemed to be resolved? And now not?
Can you log in and click the little refresh icons lower down under the add-ons and maybe provide an image of the roaming add-ons?
Can you dig in to the settings in your dialer to see if any call forwarding is on for some reason?
Is your phone set to LTE or is it set to 3G? Or all of LTE/3G/2G?
Adding - sorry...call forwarding all. The three other call forwarding options should be going to a number ending in like 4001 or such which is the voicemail number.
It's a workaround. Be VERY sure of the 240 hours. Give it some extra leeway if you're not exactly sure.
So you posted a success message yesterday at 4:40pm pacific (I show pacific here). Presumably, the CSA fixed it all for you not long before that. So Nov 22 after 4:40pm pacific. Go for 5. Maybe even 6. Then please do report back your experiences and if it all works.
Stay manually connected to T-Mobile.
Great. So the lesson here is: do NOT stack roaming talk features when one is active. Your next problem will be re-buying. As far as I know, we need to wait 24 hours after the expiry of the previous same add-on to re-buy it. Or you would need to ask support like you just did. Or you can buy a different add-on. And keep track of the exact time and day you bought the add-on. 240 hours later exactly it will expire.
So say you buy the talk/text bundle. After 240 hours you could buy the talk item. And text if you like. Or the other talk/text/data bundle. But not the talk/text one. That's the same one.
@finleyjt yes, there is a glitch with PM system when 2 Talk Roamong are active at the same time
No worry, open ticket with PM support and they will get this sorted out for you
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