By excluding the external situations like PM servers, cellular communications, incorrect settings in your Account profile and the management of Data Plan usage when reaching a certain limitation.
Merely affected by your phone, the two possibilities that may have caused your downloads freezing are:
1. Not enough free space at the location for storing the download file.
Solution: Ensure that the download location contains enough free space before downloading file(s). Utilize one of these alternatives:
a) As many Android phones provide a "File Manager" app which reveals the effective size of
"Used" and "Available" of the "Internal" storage and the external storage "SD card."
If your phone doesn't possess it, at Google Play Store, you may acquire many tools providing the phone information like "SIM Tool Manager" or "ES File Explorer."
b) On Android phone, go to "Settings." Locate and touch "Storage."
Locate and take note of the size of "Total space" and "Available space" under "Internal storage" and under "SD card" which represents your external microSD card.
Ensure that the free or available size of your download destination is large enough for your download file.
2. Do "Clear Cache" of all apps or mainly of the following apps:
Google Play Services, Google Pay Services for Instant Apps, Google Play Store and the tool you use to download file(s). Restart the phone before downloading file(s).
I understand that after each download freezing and subsequent retries, they've consume all you Data plan capacity. As this is a complex situation, you may want to submit a request to PM Moderator_Team explaining your case, so they would consider and decide whether or not to give credit to your account.
Moderator_Team:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Hoping this may help.
