Double my subscription

[Jessica_Chia]

HI! I purchase a sim that already have a subscription I just need to activate it. While figuring how my simcard activating I purchase a subscription again. Do anyone here know how I can refund or add on my months the payment @hello_everyone 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[softech]

@Jessica_Chia 

You need to open ticket with PM CS_agent for further troubleshoot.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there      

But I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage