Double charged

[hasanen]

Hello, 

I recently set my auto payed plan to automatically switch over from the $32 plan to the $40 plan on July 7. I now see on my credit card that I was charged twice, on July 7 and on July 8. I was charged $40 + tax on July 7, and $32 + tax on July 8.

Can someone please explain why I was charged twice? Shouldn't I have been charged $32 on July 7, then my plan automatically switched over to the $40 plan, and I get charged $40 after 1 month on the plan? On the other hand, if Public Mobile charges at the beginning of the billing period rather than at the end, I would understand being charged the $40 now, but why was I also charged the $32?

Thank you. 

[CS_Agent]

Hello!

For any problem regarding your account, please access Public Mobile website to create a ticket using our virtual assistant SIMon to get in touch with a moderator. 

https://www.publicmobile.ca/en/on/get-help

Happy holidays!

[joezhoupublic]

Hi

I went to Walmart on Nov. 25, to register for $25/30 day plan, and used my master card to pay. The system was so slow that it appeared the first try did not go through. I was asked to swipe my credit card the second time. When I received my bill month, it was paid twice on Nov. 25. Please help me to solve the problem. 

Thank you very mcuh for your help.

Regards,

Joe

[Jums]

I am having this same problems , can anyone pls help me out ? I was charged twice 

[hasanen]

I am not sure how it happened. I am in touch with the moderators now and we will see if they can figure it out.

[Acekiller]

sometimes i wonder how these glitch keeps occuring when it is automated. 

[Luddite]

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@MoreYummy wrote:

@SD08 I know what is his account problem is.  I am asking how it happened, or perhaps moderator can tell.

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It's a quirk that appears now and then. 

[pakmode]

I think there were quite a few billing change issues around this time period, as my updated plan request didn't go through either, and then had to be manually adjusted by the Mod team afterwards. 

[MoreYummy]

@SD08 I know what is his account problem is.  I am asking how it happened, or perhaps moderator can tell.

[SD08]

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@MoreYummy wrote:

@hasanen  Can you tell us what is the problem?

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@MoreYummy

The OP has already described their problem: they were double billed.

They've already contacted the moderators.

[MoreYummy]

@hasanen  Can you tell us what is the problem?

[xcelone]

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@hasanen wrote:

Thank you. 

I've sent a message to the mods. Hopefully they can fix this. 

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Hope you get this resolved. 

[hasanen]

Thank you. 

I've sent a message to the mods. Hopefully they can fix this. 

[SD08 · Accepted solution]

Actually, you should have been charged $40+tax only on Jul 7 and the plan switched.  PM is a PREpaid service only and the billing occurs before usage.  Looks like a billing error.  You should get in touch with the moderators to fix this.  Also, look at your plan in your account to verify that they gave you the correct package going forward.

Click this Moderator_Team link to send a private message for assistance.  Include your phone number, e-mail address and PIN. 
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...