Double charged Sept and October

[aavenger54]

Both my wife and I have been double charged for 2 months on our credit cards!Whats up 

[hTideGnow · Accepted solution]

hi @aavenger54 just I. case cache problem, use Incognito/ private/secret mode to login My Account and check the payment history 

if it shows changed once but credit card shoes twice, ask support 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@aavenger54   You didn’t happen to do a immediate plan change in sept did you ? Also note PM plans are 30 days /90 days not monthly  . So if you change plans on the sept 1 then in Oct you would have been charged again Oct 1 and oct31 again . But Is one charge just pending ? If so it should fall off if both charges are posted  and the difference is not in your accounts available funds then submit ticket with support to investigate and ask for credit /refund 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437