Double charged June 16

[mcyrz]

I was double charged. Public mobile shows it as one charge, and a balance of 0. The CC shows both charges as posted on June 16, not pending. What should I do?

[Handy1 · Accepted solution]

@mcyrz @Ely5  Please 

message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[Ely5]

I have been charged multiple times on June 20 and June 21.  double charge on both days.  What is going on?

[mcyrz]

I don't have the Available Funds Section between Add Ons and Subscription Usage. My invoice shows 

Purchased 1GB at 3G Speed, 30-day plan

$25.00 Available Funds: $0.00

[esjliv]

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@mcyrz wrote:

Can you send the link to available funds? Currently on the web I do not have buttons to go to payment history or available funds. 

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@mcyrz - it should be showing under your Overview section when you first sign in:  https://myaccount.publicmobile.ca/en/account/overview

[Handy1]

@mcyrz  Sure 

https://myaccount.publicmobile.ca/en/account/overview

should look like this on main page of my account 

[mcyrz]

Can you send the link to available funds? Currently on the web I do not have buttons to go to payment history or available funds. 

[Handy1]

@mcyrz  First check your my account for the difference in available funds . If not there please 

message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<