Double activation charge

[tbark]

I activated my Public mobile acct at Walmart and the first time the activation failed and we had to go through the activation again. However, on my bank statement (I set up for AutoPay) I was charged for both activations. I sent a request to the Moderator_Team several days ago and have not had a response about getting a credit back. It is not giving me a good impression of Public Mobile. Can anyone tell me how long it usually takes to get a response from the Moderators?

[will13am]

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@tbark wrote:

Thanks for the quick responses. I will wait to see what happens. I hope you are correct. It is such a great plan for me, I would hate to have to go elsewhere.

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Don't run away so quickly.  Your patience will be rewarded. 

[tbark]

Thanks for the information and yes I did. 

[krazykiwi]

@tbark

Did you include your account number and 4 digit pin when contacting the Mods? This information makes it possible for them to easily connect your account with your message request.

[tbark]

Thanks for letting me know this. Hopefully, it will be resolved shortly.

[tbark]

Thanks for the quick responses. I will wait to see what happens. I hope you are correct. It is such a great plan for me, I would hate to have to go elsewhere.

[ShawnC13 · Accepted solution]

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@tbark wrote:

I activated my Public mobile acct at Walmart and the first time the activation failed and we had to go through the activation again. However, on my bank statement (I set up for AutoPay) I was charged for both activations. I sent a request to the Moderator_Team several days ago and have not had a response about getting a credit back. It is not giving me a good impression of Public Mobile. Can anyone tell me how long it usually takes to get a response from the Moderators?

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We have been told current estimated time of response is around 48 hours.  I know this can't be a great first impression but they will get to you and take care of you.  I am coming up on completing my second year with PM and it has been a great provider for me and saved me A LOT of money.

[Dunkman]

@tbark

Unfortunately, the moderators have been busier than usual.  About 48 hours minimum to about 72 hours for initial response.  Hopefully, you will get response today.  It is definitely frustrating......