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Dont know email

Uroobaimtiaz
Great Neighbour / Super Voisin

Hi i dont know the email i setup my account with , it was on auto pay from my credit card for so long so i didnt bother logging in. Now i got new credit card and dont have access to my account.

1 ACCEPTED SOLUTION

Accepted Solutions

MrSpock
Model Citizen / Citoyen Modèle

@Uroobaimtiaz hi do you have the welcome email when you signed up? if not 

 you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

 

 
 
 
 

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10 REPLIES 10

MrSpock
Model Citizen / Citoyen Modèle

@Uroobaimtiaz hi do you have the welcome email when you signed up? if not 

 you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

 

 
 
 
 

hairbag1
Mayor / Maire

You'll need to contact a CSA to get it straightened out. Top of this page, click Get Help / Chat with Simon to start process. Watch the little envelop icon on top right side of page will be highlighted when they respond.

CountyDownIeUk
Mayor / Maire

If you followed the recommendation of using the same email for the Community as for you My Account. Then try it. 

 

Your start date here was. 

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Uroobaimtiaz
Great Neighbour / Super Voisin

I sent a ticket/messaged already 1 hr ago but i think bc of canada day they are not responding??

@Uroobaimtiaz   are you in a rush to update your credit card or your service will be cut off soon (or already ?)

 

if not rush, then wait for PM support to reply.  Their official respond time is within 72 hours but they usually reply within 1 to 2 hours.   Yes, weekend and holiday could be longer

 

If you waited 4 hours and if you urgently need to get back in, try to open another ticket again.

 

In the meantime, did you try to use the Forgot Password link ( https://selfserve.publicmobile.ca/forgot-password/ )  and try to put in any email address you have , once a correct email address is entered, it will move to step 2.  But the next challenge is to answer the Security question that you have set up yourself before.

 

 

@Uroobaimtiaz 

CS_Agent are available from 6:00am to11:00pm EST so keep your eyes on the envelope icon above for their response.

CountyDownIeUk
Mayor / Maire

If a top up is required to keep going. Would it not be prudent to buy a voucher and top up over *611 for the short haul. 

esjliv
Mayor / Maire

@Uroobaimtiaz 

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

Smechan1
Great Neighbour / Super Voisin

I have a problem signing in