Dont know email

[Uroobaimtiaz]

Hi i dont know the email i setup my account with , it was on auto pay from my credit card for so long so i didnt bother logging in. Now i got new credit card and dont have access to my account.

[softech]

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@Smechan1 wrote:

I have a problem signing in

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@Smechan1   did it say account locked?  If so you will have to wait 3 hours to try again

Then try to reset the password using the Forgot Password link there.

If that doesn't help, open a ticket with PM Support to have them reset the password for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Smechan1]

I have a problem signing in

[esjliv]

@Uroobaimtiaz 

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

[CountyDownIeUk]

If a top up is required to keep going. Would it not be prudent to buy a voucher and top up over *611 for the short haul. 

[BKNS27]

@Uroobaimtiaz 

CS_Agent are available from 6:00am to11:00pm EST so keep your eyes on the envelope icon above for their response.

[softech]

@Uroobaimtiaz   are you in a rush to update your credit card or your service will be cut off soon (or already ?)

if not rush, then wait for PM support to reply.  Their official respond time is within 72 hours but they usually reply within 1 to 2 hours.   Yes, weekend and holiday could be longer

If you waited 4 hours and if you urgently need to get back in, try to open another ticket again.

In the meantime, did you try to use the Forgot Password link ( https://selfserve.publicmobile.ca/forgot-password/ )  and try to put in any email address you have , once a correct email address is entered, it will move to step 2.  But the next challenge is to answer the Security question that you have set up yourself before.

[Uroobaimtiaz]

I sent a ticket/messaged already 1 hr ago but i think bc of canada day they are not responding??

[CountyDownIeUk]

If you followed the recommendation of using the same email for the Community as for you My Account. Then try it. 

Your start date here was. 

[hairbag1]

You'll need to contact a CSA to get it straightened out. Top of this page, click Get Help / Chat with Simon to start process. Watch the little envelop icon on top right side of page will be highlighted when they respond.

[MrSpock · Accepted solution]

@Uroobaimtiaz hi do you have the welcome email when you signed up? if not 

 you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH