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Wrong MEID number

Karlslj94
Great Neighbour / Super Voisin

I recently switched from Chatr to Public, and when activating I entered the wrong MEID number. My number won’t transfer until that number is corrected. 
How do correct this? 

3 REPLIES 3

softech
Mayor / Maire

@Karlslj94   yes, you should have entered the account number instead of MEID or IMEI

 

I will message you a number to call to talk to live support to provide them the missing info.  Please check your Community inbox, envelope icon on the top right

esjliv
Mayor / Maire

@Karlslj94  submitting a ticket with CSA can fix you up. Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

 


@softech wrote:

@Karlslj94   yes, you should have entered the account number instead of MEID or IMEI

 


That is true, but IMEI would work fine if it's correct. Note that there are jno MEID used in Canada.  Those have been gone since the CDMA shutdown.