Don't get calls from friends that are Rogers customers

[Gulfiya1]

I switched from Chatr to PM and it never transferred correctly, now I can only receive calls from people who are Telus customers, but not Bell or Rogers. Who do I talk to? 

[BKNS27]

@Gulfiya1 

PM is an online service so you will need to contact a CS_Agent because you didn’t reply to the text with your old SIM in your phone…there is a 90 minute window for you to reply. 
The CS_Agent will restart the porting process for you.

Create a ticket via SIMon Chatbot or private message them on this Community.

[hTideGnow]

HI @Gulfiya1   you sure some Telus customers can call you?

Usually is no inbound calls at all

So, when did you activate?

Let me send you a phone number, you call the number first and talk to live support to confirm if porting was indeed completed.  Please check the Community inbox

[RossN]

@Gulfiya1  hi did you leave old sim in your phone to reply to transfer text ? if not I will send you number to call to reinitiate port request check your private message 

[Meow · Accepted solution]

You did porting of your Chatr number, correct?

What number people see when you call them? Your ported number?

Did you try to use your PM SIM in another phone?

You can always talk to agent but let us try to help you out first.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.