Community

R2D1 · ‎05-29-2023

I ordered two Sim cards April 28/2028 Order number 341975. Did not receive them. Did not receive an reply for submitted ticket 289079-560 May 17/2023, or submitted ticket 289079-343 May 21/2023, submitted ticket 289079-354 May 24/2023 that was sent in about not receiving my order. It is now May 29/2023; an month has passed and no sim cards!

How do I go about getting a refund?

BKNS27 · ‎05-29-2023

@R2D1

There was issues for PM delivering SIMs. Here is the ongoing delay for SIM shipment:

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-for-SIMS-purchased-prior-...

It depends when you submitted your ticket. Staff hours are from 9:00am to 10:00pm. I have been with PM for 2 years and never have any issues with a CS_Agent in getting back to me…patience is key on PM. You can ask for a refund if your SIM haven’t been shipped yet and pick one up at your local Telus/Koodo store.

LitlLdy · ‎05-29-2023

@softech , no matter how I worded it it kept getting removed! I don’t have the energy for this nor will a frustrated , upset Customer!

LitlLdy · ‎05-29-2023

@J_PM , I’ve been trying for 45 minutes & my message keeps getting deleted! The wrong posts are being rejected! I can’t help when I’m not allowed to! 🙄

LitlLdy · ‎05-29-2023

@R2D1, I replied 45 minutes ago & it keeps removing it!

softech · ‎05-29-2023

@LitlLdy not point to re-posting , it's hard to "update"/"amend" and try to get pass it.

So, screenshot the message and post that is the quick workaround

LitlLdy · ‎05-29-2023

@softech wrote:
@LitlLdy they are in your moderated box
https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected
J_PM promised you earlier today the system will do something to remove message... that's the system 🙂

@softech , that’s where I went for it! Thank you for reminder. Frustrating part is it removes the wrong messages! No private info posted ever by me! Messed up system for sure!