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Do I lose my Free Add ons?

JD62
Great Neighbour / Super Voisin

I am currently on a plan that is 15.00 per month and would like to do a lateral change to an upgraded (updated) plan for 15.00 per month.  I have accumulated many free bonus add ons and if I switch to a different subscription, will I lose all the free bonuses that I have not used yet? Thanks for your answers in advance.

6 REPLIES 6

@computergeek541 

Thanks for catching that!


@BKNS27 wrote:

Some add-ons will have a 30 day limit like USA data, calling and texting.

 


US roaming add-ons only last for 15 days.

Grinch
Model Citizen / Citoyen Modèle

I just did 3 changes of same. First account is completed….no changes to add ons. Canada wide minute add ons  still show but will be redundant though. Nothing to worry about…like being short changed. . 

LitlLdy
Mayor / Maire

@JD62 wrote:

I am currently on a plan that is 15.00 per month and would like to do a lateral change to an upgraded (updated) plan for 15.00 per month.  I have accumulated many free bonus add ons and if I switch to a different subscription, will I lose all the free bonuses that I have not used yet? Thanks for your answers in advance.


@JD62 , I upgraded from the old $15 plan to the new one & still have my free gift add-ons (international long distance minutes & data) but the Canada wide long distance minutes add-ons are not compatible with this plan due to the plan has unlimited Canada wide minutes which is great 😊 

Edited: To fix typo!

BKNS27
Mayor / Maire

@JD62 

All bonuses and add-ons will transfer to your new plan as long as your account remains the same.

Some add-ons will have a 15 days limit like USA data, calling and texting.

 

hairbag1
Mayor / Maire

@JD62 

you mean Holiday bonus data and talk minutes ? If so, you won't lose them. 

ed

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