06-22-2025 03:37 PM
I’m assuming because I can’t confirm my identity with the Confirm Identity SMS? Caught in a loop. Need help. It’s been 2hrs so maybe it takes time to port the new number? I can make calls.
06-22-2025 04:14 PM
@Mac1199
Your old SIM will continue service once porting is completed. Once porting is completed, switch to PM SIM/eSIM.
06-22-2025 03:39 PM
hi @Mac1199 it takes time to port the number
try reboot the phone and check inbound calls
if same, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call
