Not able to activate account

[Avinash4891]

I subscribed to a plan today and chose activate the subscription by choosing the number transfer from other provider. No matter, how many times I try, I never receive the transfer confirmation message from my other provider and I am unable to contact their customer service at the moment.

Another error message I get is eSIM not installed.

Could anyone please help. 

[hTideGnow]

hi @Avinash4891 can you check your phone's S*Manager or Settings ->Cellular and see if the Public Mobile sim is there.  iIt could be there already as the PM app would have installed for you.  if it is there, enable it

[Avinash4891]

I requested CS_Agent to regenerate my porting request and then I received the message from my current provider. Now, My PM account is activated and I able able to see my subscription as active. 
but the problem is eSIM was never installed and I never received the activation email. So cannot retry installing the eSIM. I am using iPhone 16 Pro.
I have dropped a message to CS_Agent and currently waiting for their response.
Could anyone suggest anything that I should try.

[hTideGnow]

hi @Help10 did you use the PM app to activate? did you reach to Step 6 ?

if you put the PM sim in a phone, can it connect?

but you might still need PM support to help

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Help10]

Having the same issue

[Avinash4891]

Thank you @BKNS27 , I just created a ticket with CS_Agent.
Yes, My service is still active with other provider.

[BKNS27]

@Avinash4891 

Your account from the other carrier MUST be active for your to receive the text confirmation. So don’t cancel service with them. Once porting is completed, it will automatically cancel your old service.

You will need to contact a CS_Agent by typing in Submit a Ticket on the Chat icon for PM to contact your old carrier to resend the confirmation text.