Discovered recurring $25.99 charge on top of plan!?

[Frustrated2019]

I was looking through my credit card statements and discovered that since joining Public Mobile they have charged me the amount for my 3 month plan every 3 months. PLUS a $25.99 charge EVERY 26th of the month?! What isn't his charge? I removed my credit catd info from the account in November but somehow they still charged me in December!! When I look at the payment history in !y public mobile account there is no record of these $25.99 charges. This is unacceptable! I want a real employee to investigate this asap before I contact the BBB

[dabr]

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@Megistus wrote:

Where are you getting $22?

The $25 plan - autopay reward of $2 = $23 + 13% taxes = $25.99

This makes sense. It"s the Loyalty Pay that"s not kicking in.

Thanks

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@Megistus   PM's system has been known to not apply the loyalty reward in some cases, so if you are eligible for the loyalty reward and not seeing it being applied, then contact moderators and they will have to add it manually for you and then you need to keep a watch on your account and make sure it's being applied for future renewals too.

You can private message Moderator_Team to take a look at your account, instead of using SIMon who can be temperamental, via this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Megistus]

Where are you getting $22?

The $25 plan - autopay reward of $2 = $23 + 13% taxes = $25.99

This makes sense. It"s the Loyalty Pay that"s not kicking in.

Thanks

[Anonymous]

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@Megistus wrote:

What's the deal with my Recurring $25.99 charge on Credit Card when my estimated payment is: $22 ?

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Where are you getting $22?

The $25 plan - autopay reward of $2 = $23 + 13% taxes = $25.99

Edit: maybe you're having a different problem of not getting one of the rewards

[brettster99]

@Megistus 

That’s usually based upon tax based on the provinces. So I believe that’s what is being charged to the CC while the actual plan cost excluding tax is shown in the self serve account 

[Danchvn]

@Megistus 

Estimated costs in your self serve account do not include taxes. Perhaps that is what you are seeing?

My estimated costs last month was $20 but my card was charged $23. Additional $3 was for the 15% tax rate here.

[Megistus]

What's the deal with my Recurring $25.99 charge on Credit Card when my estimated payment is: $22 ?

[ShawnC13]

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@hairbag1 wrote:

There's nothing that the community can do to help you on this except to direct you to contact a moderator. Good luck and keep us posted on how this is resolved.

If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team.

Here’s when and how to contact the Moderator Team:

• If you don’t need to share personal or account information, just tag @Moderator_Team to your thread and they’ll show up. Just like that.
• If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

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@hairbag1, anything to do with account or money issues will need moderator assistance so there is no need to tag them in the thread as a PM will need to be sent anyway and that is the official channel to contact the mods.

[ShawnC13]

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@Frustrated2019 wrote:

I was looking through my credit card statements and discovered that since joining Public Mobile they have charged me the amount for my 3 month plan every 3 months. PLUS a $25.99 charge EVERY 26th of the month?! What isn't his charge? I removed my credit catd info from the account in November but somehow they still charged me in December!! When I look at the payment history in !y public mobile account there is no record of these $25.99 charges. This is unacceptable! I want a real employee to investigate this asap before I contact the BBB

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@Frustrated2019, What month were these charges in?  As Public is billed either 30 days or 90 days it is very unlikely the payment date would be on the 26th of each montth especially if a couple of those months that were billed during the time were 31 days.  So on your credit card statement it says it was a Public Mobile charge?

[hairbag1]

There's nothing that the community can do to help you on this except to direct you to contact a moderator. Good luck and keep us posted on how this is resolved.

If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team.

Here’s when and how to contact the Moderator Team:

• If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.