05-17-2024 10:35 AM
My wife and I were getting reward discounts on our monthly bills. Nothing has changed, but my wife's discount wasn't on this month's invoice and mine was? No change in subscription, we are up on our payments (auto withdrawal). My wife was getting reward discounts on her monthly bill up until then. Nothing has changed. Why was it stopped? No change in subscription, we are up on our payments and we both have the exact same plan started at the same time?
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05-17-2024 11:04 AM
Thanks
05-17-2024 11:04 AM
Thanks. I did miss that.
05-17-2024 10:48 AM
PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
For how to earn points with Public Points,
I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points
05-17-2024 10:47 AM
Sadly and embarrassingly Public Mobile removed everyone's monthly credits they EARNED. There is a very large thread about it.
You are encouraged to file a complaint with the CCTS with regards to your loss of earned credits.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/About-The-CCTS/ta-p/33309
05-17-2024 10:38 AM
@Neal80921 You may have missed the notifications that everyone on the old rewards system is being switched over to the newer points system during this month, not everyone at the same time which may account for the discrepancy. The autopay and loyalty rewards are now gone, replaced by 5% in points based on your bill amount, ten points annual loyalty and 1 point ($1) each referrals. You will need to log in to redeem the points for a bill credit or discounted add on going forward