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Discount no longer applied to my account

Neal80921
Great Neighbour / Super Voisin

My wife and I were getting reward discounts on our monthly bills. Nothing has changed, but my wife's discount wasn't on this month's invoice and mine was? No change in subscription, we are up on our payments (auto withdrawal). My wife was getting reward discounts on her monthly bill up until then. Nothing has changed. Why was it stopped? No change in subscription, we are up on our payments and we both have the exact same plan started at the same time?

5 REPLIES 5

Neal80921
Great Neighbour / Super Voisin

Thanks

Neal80921
Great Neighbour / Super Voisin

Thanks. I did miss that.

softech
Oracle
Oracle

@Neal80921 

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
Then PM will give you the points to your point account after renewal within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

  • you will get the same friend referral, 1 point (= $1) for every referral every month.
  • Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases). 
  • Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year 
  • You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Chalupa_Batman
Mayor / Maire

Sadly and embarrassingly Public Mobile removed everyone's monthly credits they EARNED. There is a very large thread about it. 

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

You are encouraged to file a complaint with the CCTS with regards to your loss of earned credits. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/About-The-CCTS/ta-p/33309

https://www.publicmobile.ca/en/mb/ccts

Phil_Adelphus
Mayor / Maire

@Neal80921   You may have missed the notifications that everyone on the old rewards system is being switched over to the newer points system during this month, not everyone at the same time which may account for the discrepancy.  The autopay and loyalty rewards are now gone, replaced by 5% in points based on your bill amount, ten points annual loyalty and 1 point ($1) each referrals.  You will need to log in to redeem the points for a bill credit or discounted add on going forward

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